What are the different smartphone physical conditions in Jagofon?

All the products we sell are legitimate and 100% functional (including screen, battery health etc). However, the physical condition of each phone may differ. We have categorised these conditions into the below: Mint: Screen: Excellent condition. No scratches. Body: Excellent condition. No scratches visible from a distance of 20cm. Battery: Good condition. Minimum 80% of its maximum capacity Very Good: Screen: Excellent condition. No scratches. Body: Very good condition. No scratches visible from a distance of 20 inches (about an arm's length). Battery: Good condition. Minimum 80% of its maximum capacity. Good: Screen: Very good condition. No scratches visible when the screen is on. Body: Good condition. May have light but plainly visible scratches. Battery: Good condition. Minimum 80% of its maximum capacity. Fair: Screen: Good condition. No scratches visible when the screen is on. Body: Fair condition. May have visible signs of use, with scratches and/or dents that can be felt. Battery: Good condition. Minimum 80% of its maximum capacity.

Where does Jagofon ship to?

We currently ship all across Indonesia.

What are the shipping costs of Jagofon smartphones?

Jagofon offers free shipping for all phones to the Jabodetabek region.

How can I be sure Jagofon phones are fully functional?

As a reminder, all phones sold on our website are 100% functional and legitimate. The phone packaging comes with a QR code on the label linking to a detailed web report on the phone’s generic information and the functional tests passed.

When will I receive my order on Jagofon?

Jagofon ships your order within 2-3 business days. Once shipped, you will receive a confirmation email to follow the status of your order.

Does Jagofon provide a warranty for my product?

We provide a free 1-month warranty for all products, starting from when the product is shipped. You can extend it up to 6 months at the moment of purchase, for a fee. The warranty covers any technical malfunction independent of use (i.e. battery, touch sensitivity, push buttons, etc). However, it does not cover damages caused by the owner. So if a malfunction occurs but your phone shows oxidation (water damage) or drop damage then the warranty is void. The warranty does not apply to the signal status of the phone (IMEI). As soon as you find a defect within the warranty period, you must communicate all issues to us at support@jagofon.com. If we cannot repair your phone within 10 business days upon receipt of your product, we will offer you a free replacement product or a full refund if a replacement cannot be found.

Does Jagofon follow sanitary precautions before sending an order? If so, what is the process like?

To ensure your safety and help to prevent the spread of COVID-19, we use 70% isopropyl alcohol to wipe the surfaces of our products. On top of that, we ensure the cleanliness of ports, speakers, casing, and screen.

What are my payment options?

Our payment methods include: Credit/debit card Bank transfer E-Wallets Installment through Kredivo Retail outlets

Are phone accessories included in my order on Jagofon?

Yes, all smartphones come with brand-new & compatible accessories: charger, earphones and a sim-card extractor.

Does Jagofon provide installment options?

Yes, we provide an installment payment option through Kredivo. Just select this payment option at the checkout.

Can I see a photo of the phone before purchasing it on Jagofon?

We do not display photos of the actual phones on our website. However, you may request the photos through Jagofon’s whatsapp number.

Does the phone purchased from Jagofon come in its original packaging?

No, the products are sold in a new and robust Jagofon packaging.

Is it safe to buy from Jagofon?

Yes, Jagofon is 100% legitimate. All phones on our platform are 100% functional and comply with the Indonesian Government's strict IMEI regulations (Permendag No. 78 year 2019). All phones on Jagofon have passed 90+ functionality checkpoints and Jagofon's IMEI test before you could find them here. We also have an ongoing and constant quality control monitoring over the products on our website.

Does Jagofon sell refurbished phones?

No, we sell warrantied second-hand phones that are: 100% functional based on 90+ checkpoints Legitimate vis-a-vis the Indonesian Government's IMEI regulations (Permendag No. 78 year 2019) Not stolen/jailbroken Meticulously cleaned Packaged with brand-new original & compatible accessories

Does Jagofon currently have a mobile application?

For the moment, we’re operating solely through our website, but subscribe to our newsletter for future changes!

Can I come to Jagofon’s store?

Jagofon does not have a physical store. All sales are done online.

How does Jagofon use and protect my data?

In order to process a transaction and to ensure flowing communication with our customers, we collect the following data: Full name Email Address Contact number Delivery and Billing Addresses Please click here to read more about our Privacy Policy.

How can I ensure that my payment was successful?

You will be notified both through your email and Jagofon account once your transaction is well received.

Can I sell my phone to Jagofon?

Jagofon doesn’t offer this service yet. But subscribe to our newsletter for future updates!

Is there a limit to how many phones I can purchase in one order?

No, feel free to buy as many as you want!

What is Jagofon’s refund process like?

You are eligible for a refund only if you return your product within 7 days upon receipt in the same condition that we delivered it to you. After 7 days, your product will still be under our 1 month warranty during which you are eligible for a repair or a full replacement if the former is impossible. Reasons for your return must fall under one of these categories: 7 days money-back guarantee (no questions asked by Jagofon) You received a defective product Your product doesn't match the online description You received an incomplete order (missing parts or accessories)

I can’t access my Jagofon Account, what should I do?

Please send an email to support@jagofon.com stating the name and email address/Facebook account that you used to register. Do provide an explanation of your situation if possible.

Can I negotiate the product price with the seller through Jagofon?

No, all prices listed are fixed prices.

How do I cancel my order?

If you wish to cancel an order please email support@jagofon.com and clearly state your order reference, product type, and reason for cancellation. Please also review the procedure detailed on the warranty card if you have already received the product.

My order has been lost/stolen! What do I do?

We fully have your back! Please send an email to support@jagofon.com, providing us with: A copy of your ID Name, number and email used for your Jagofon account Explanation of your situation A written and signed sworn statement from you stating you don't have the package and that you will reject the package, in the event that the carrier finds the order and re-attempts to deliver the initial order Subsequent to the claiming process, we will give you a replacement product; if the former isn’t possible, you will get a full refund.

How can I change my number in my Jagofon Account?

Go to “My Account” Click “My Profile” > Phone > Change Enter your new mobile number

How can I change my delivery address in my Jagofon Account?

Go to “My Account” Click “My Profile” > Address > Change Enter your new address

I finalized my order but it isn’t showing in my account!

Have you completed the payment? If yes the order will show in your account. In case of a problem, just email support@jagofon.com and we’ll be on top of it!

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Produk Terlaris

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iPhone 12 Series

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iPhone 13 Series

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Reno6

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A bit about Jagofon

Welcome to Jagofon! We are Indonesia's first marketplace specialized in second-hand smartphones.

Our mission is to rebuild trust in the second-hand smartphone market, with top quality yet affordable phones. We follow a meticulous selection and testing methodology to bring you the very best.

And by buying from us, you’re giving a second life to a device, thus helping to reduce electronic waste and protect the environment.

4.9/5.0

Quality Guaranteed

100% functional phones.
Free 30-day warranty.

Affordability

Serious about money? Our fine
selection and prices will delight you.

Transparency & Legitimacy

All phones are original and comply
with the latest regulations.

Customer Care

We always give you the best
shopping experience.

What jagoans say about us

Yuni

Proses cepet banget, dan bisa cod an pas kita ga ada waktu buat nyari handphone second yang bagus. Terimakasih jagofon

Ashofa

Aku kasih 5 Bintang ⭐️⭐️⭐️⭐️⭐️ buat Jagofon! Servicenya fast response banget dan bisa kasih pilihan yang intinya bisa bikin buyer lebih puas dan ga rugi buat beli hpnya! Good Job!

Darren G

At first, I was skeptical about all this, so I bought the cheapest phone I could find on this site. Their service was excellent to my surprise and the quality of the phone was great! I gave that phone to my 10 year old and today I just bought a better one for me! :)

Dewi S

Wah baru beli iPhone murah tapi berfungsi 100%! Gw baru beli iPhone 6s dan ga nyangka semulus ini!

Annisa Ambarukmi

produk nya original, alsesoris komplit, kualitas juga sangat bagus, muluuuus, packaging juga OK, fast respon, diantar juga kerumah tanpa biaya tambahan, oia dapet tambahan screen protector juga.. terimakasiiiih !!

Muhammad Hendry

Alhamdulillah, barangnya sesuai dengan kondisi. Admin dan pengirim paketnya juga sabar banget ngelayaninnya. Thank you jagofon

Yohanes joe

Barang sesuai harapan,berfungsi bgs

Risky Septiana

Pengiriman sehari sampai cepet bangetttt, bh 100%, imei aman, kondisi lumayan oke. Trimakasih Jagofon?

Hanif Dinar Mufida

high quality product and service! if you're looking for secondhand smartphones, jagofon is a right place for you. would definitely recommend to my friends and family👍🏼👍🏼👍🏼

Aan Afrino

Alhamdulillah ga ada kendala sama sekali, produknya juga ga ada cacat masih mulus banget kaya baru

Muhammad Ali Akbar

The whole process was very fast and easy. The phone looks completely brand new, you couldn't tell it's secondhand! Excellent customer service and product quality. Thank you Jagofon!

Awi Wijaya

Fast respon, lgsg dilayani dgn baik, barang juga diterima dengan baik, tidak mengecewakan dan sesuai iklan. Buat kalian yg bingung beli HP 2nd kualitas super cobain deh beli disini. High recommend. Sukses terus Jagofon!

Peni Ariska

Aku rekomendasi ke kalian yang punya low budget tapi mau cari web aman dengan produk yang berkualitas. Pelayanan yang ramah dan gaakan kecewa.

M Habibur Rahman

JUJUR AWALNYA RAGU TAPI PAS UDH DATENG PUAS BANGETT TER THEBEST LAH INI JAN RAGU BJAT BELI DISINI JAGOFON THEBEST KUALITASNYA BAGUS BANGET TERIMA KASIH JAGOFON

Yohanes joe

Barang sesuai harapan, Cs ramah dan mau menjelaskan, Beli pagi sore sampai, Mungkin akan beli kembali buat yg ke2,ke3 Recomen bgt beli disini....

Billy Marvin

Pas sampe saya buka check condisi Wow battre condisi 100% barang nya sebagai Iphone berfungsi dengan baik. Mereka emang menjaga Condisi smartphone dengan teliti. Kaget bisa quality nya mantap, battre nya mantap! 100% gokil, Jagofon!

Andhee Agustinus

CSnya sangat fast respons dan barangnya pun sesuai dengan deskripsi. Siang pesan sore sudah sampai. Sangat puas belanja disini. Metode pembayaran pun flexible dan beragam. Semoga awet barangnya, suskes selalu JagoFon tetap jaga kualitasnya. Regards.